Shipping policy
Shipping policy
The standard shipping time for our product to arrive takes:
North America 2-4 weeks
Europe 1-3 weeks
Australia, New Zealand, and Oceania 2-5 weeks
Asia Pacific 3-6 weeks
Latin America and the Caribbean 2-5 Weeks.
FOR EXPRESS SHIPPING PLEASE ADD YOUR PHONE NUMBER! EXPRESS DELIVERY COMPANIES NEED IT TO CONTACT YOU.
Express shipping time is 1-5 business days. Depends on your region.
If we have not received your phone number within 3 days after the order has been placed we will make a refund for the shipping costs and we will send it with the standard shipping method.
For orders over 100$+, we will use free express shipping for your order. FOR THAT PLEASE ADD YOUR PHONE NUMBER!
We are sending our products from Latvia and in countries that are not a part of the EU custom fees can be applicable. All the custom duties have to be covered by the customer.
Refund policy
EWART WOODS works with satisfaction of their customers in mind so please follow these guidelines in order to carry out a return.
The return request can be made 14 days after delivery.
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within 24 hours of purchase
Damaged goods are eligible for a full refund (incl. shipping), however, proof in form of pictures (on arrival) needs to be presented, in order to fairly assessed whether the product has been damaged before or after arrival.
To make a return, you must contact us and disclose the reason for returning the item. After this, we will confirm the shipment with you briefly.
Upon receiving your return, it will be assessed by our team. Please note that any returns, with signs of noticeable wear, cannot be accepted for a refund.
Items that are faulty upon delivery to the customer will be assessed by the same team and the damage will be compared to the images you provide us. We cannot refund items that have been tampered with in any way.
If the product you have ordered does not satisfy you it can be returned (in original packaging) for a full return of the product price. Shipping costs will have to be covered by you.
Returns not confirmed by us, improperly packaged, or not insured will be refused receipt.
You should expect a refund within 6 business days after your return package has been verified and tracked as delivered, however, in many cases, you can expect the refund faster.
